Your Privacy Is Our Responsibility
Your personal information is stored with strict security on the k999 platform. Read this policy to learn in detail how we collect, use, and protect your data.
Introduction & Scope
Last Updated: 2026
k999 (referred to hereinafter as "we", "our", or "the platform") operates a safe and reliable online betting and casino service for players in Bangladesh. When you use k999's website, app, or any of its services, you agree to the terms of this privacy policy.
This privacy policy explains what information we collect, how we use it, who we may share it with, and how you can maintain control over your data. It is an integral part of our terms and conditions. We are committed to making the protection of your privacy one of our top priorities.
This policy applies to all users of k999 — whether you hold a registered account or are simply a website visitor. Minors (under 21 years of age) are not permitted to use this platform, and we do not knowingly collect any information from them.
What Information We Collect
k999 collects only the information necessary to provide its services. The different categories of data are described below.
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
Financial Information
Information required to process transactions:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting and winnings records
Technical Information
Collected automatically when you use our site or app:
- IP address and device information
- Browser type and language settings
- Cookie and session data
- Login time, session duration
Communication Information
When you contact us:
- Live chat message history
- Email content and replies
- Records of complaints and requests
- Survey or feedback responses (optional)
Purpose of Data Use
k999 uses collected information only for specific, legitimate, and transparent purposes. We will never use your information for unrelated purposes.
Service Operation & Improvement
We use your information to keep your account active, process transactions, award bonuses, and personalize your gaming experience. For example, by analyzing your preferred game categories, we can offer more relevant suggestions.
Identity Verification & Security (KYC)
Identity documents are collected as part of the KYC (Know Your Customer) process to prevent fraud, combat money laundering, and confirm user age. This is also essential for the security of your account.
Communication & Support
Your contact information is used to provide important account updates, transaction confirmations, security alerts, and 24/7 customer support. If you do not wish to receive promotional emails, you can let us know at any time.
Analytics & Platform Development
By analyzing user behavior, we improve our website's performance, navigation, and new features. This analysis is generally done in aggregate and anonymous form — no personal decisions are made based on it.
Sharing Data with Third Parties
k999 never sells your personal information. However, data may be shared with trusted third parties in specific circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer service providers. This data is used in minimal amounts and solely for that purpose.
Technology Service Providers
Hosting, cloud storage, cybersecurity, and game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) may have access to limited technical data. All such parties are bound by confidentiality agreements with us.
Legal Obligations
We may be required to disclose information in accordance with applicable law in response to court orders, lawful requests from investigative authorities, or other legal obligations.
When Data Is Not Shared
- With advertisers or marketing agencies
- For any commercial purpose without your explicit consent
- With any other third party not mentioned in this policy
Cookies & Tracking Technology
The k999 website uses cookies and similar technologies that enhance your browsing experience.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the core functionality of the site. Disabling them will prevent the site from working properly.
Analytics Cookies
Collect anonymous data to understand site usage patterns. We use this information to improve the platform and user experience.
Preference Cookies
Used to remember your language, theme, or other personal preferences so you do not have to change settings each time.
You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause specific site features to stop working.
Data Retention & Security
k999 uses industry-standard technology to protect your data. Our servers are secured with SSL (Secure Sockets Layer) encryption, which keeps sensitive data transmissions safe.
Your account password is never stored in plain text — it is stored using an advanced hashing method. Our data security team conducts regular security tests and monitors any suspicious activity.
Data Retention Period: Data may be retained while your account is active and, after account closure, for a defined period as required by law. Once that period ends, data is securely deleted or anonymized.
Security Measures
- SSL/TLS encryption
- Firewall & intrusion detection
- Password hashing (bcrypt)
- Two-factor authentication (2FA) option
- Regular security audits
- Restricted employee access controls
Your Rights
Every user registered at k999 enjoys the following rights regarding their personal information:
Right of Access
You can request at any time to know what information we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, contact us to have it corrected.
Right to Erasure
In certain circumstances, you may request that your data be deleted, provided there are no legal obligations preventing it.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
You may request to receive your data in a standard, machine-readable format.
Right to Object
You have the right to object at any time to processing for marketing purposes or to certain types of processing.
To exercise these rights, use the contact details provided below. We will try to respond to your request within 30 business days.
Protection of Minors
k999 strictly enforces a 21+ age policy. Only those aged 21 or above may register and use this platform. We verify age at the time of registration and do not knowingly collect or store any information from minors.
If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the associated data. If a parent or guardian believes their child is using this platform, please contact us.
For parental concerns or inquiries: [email protected]
Policy Changes & Updates
k999 reserves the right to update this privacy policy at any time. For significant changes, we will notify you at your registered email address or through the platform.
If you continue to use k999 after any changes, it will be assumed that you have agreed to the updated policy. It is therefore advisable to review this page regularly.
We can provide previous versions of this policy upon request. In the event of any conflict between this policy and our terms and conditions, the terms and conditions will take precedence.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the k999 customer support team. Our team is available 24/7 to assist in both Bengali and English.
Live Chat
Click the live chat button in the bottom-right corner of the site. Our representatives are always ready to help with any privacy-related questions.
Email Contact
For formal privacy requests, data deletion, or corrections, please contact us by email:
[email protected]
We take all privacy-related requests seriously and try to respond as quickly as possible. For information on responsible gaming, please visit our Responsible Gaming page.